SAP Service Support Delivery Model
I4ITSolutions is more than just a SAP Service organization. We see ourselves as a complete SAP Software Solutions partner for businesses. But what exactly are the types of Support Solutions that we provide?
Here are some examples:
• 24x7 Service and Support for SAP Software
• Configuration and Customization Support
• Operational Support (In-house Consulting)
• Application Fixes (Maintenance, Improvement, Redesign)
• Training Support (End User Training)
How We Can Deliver SAP Software Support
ITSM Support Process:
Clients report problems to I4ITSolutions via our CRM System, a telephone hotline or e-mail, and all calls are logged in our central support database. Tickets are prioritized, addressed and dispatched in order of criticality, and hours worked on each call are recorded in the support database. Monthly reports provide a full call resolution audit trail and regular reviews are held to assess satisfaction levels and plan for future requirements
Remote Access:
SAP support is provided remotely from our certified support centers. We access clients’ SAP systems using high-speed secure site-to-site VPN to create a remote link (connection). This connection enables us to view, diagnose and resolve problems encountered by clients on our own screens.
Learn MoreHere are some examples:
• 24x7 Service and Support for SAP Software
• Configuration and Customization Support
• Operational Support (In-house Consulting)
• Application Fixes (Maintenance, Improvement, Redesign)
• Training Support (End User Training)
How We Can Deliver SAP Software Support
ITSM Support Process:
Clients report problems to I4ITSolutions via our CRM System, a telephone hotline or e-mail, and all calls are logged in our central support database. Tickets are prioritized, addressed and dispatched in order of criticality, and hours worked on each call are recorded in the support database. Monthly reports provide a full call resolution audit trail and regular reviews are held to assess satisfaction levels and plan for future requirements
Remote Access:
SAP support is provided remotely from our certified support centers. We access clients’ SAP systems using high-speed secure site-to-site VPN to create a remote link (connection). This connection enables us to view, diagnose and resolve problems encountered by clients on our own screens.